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Bookings

Once your booking date enquire has been confrimed you need to pay the invoice that will be sent to you prior to the booking date. You will then recive a booking confirmation.

This booking confirmation becomes your proof of payment.

Refund Policy for all Training Programmes:
If a participant withdraws 2 weeks prior to the workshop, they will receive a refund of the total course fee minus a $5 administrative fee (per person)

If the participant withdraws from the workshop within 2 weeks, but before five days of the course, they will receive a 50% refund

If the participant withdraws from the workshop within five days of the course, they will receive no refund of the course fee; however, the participant may nominate a replacement at any time before the course commences.

Central Lakes Family Services will refund total payments made by a participant if the course is cancelled.

Privacy Policy

Central Lakes Family Services is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your bookings.

Central Lakes Family Services uses cookies to allow you to acess and purchase items in your shopping cart. Cookies sent to your computer from Central Lakes Family Services only last while you’re browsing our website. We do not store persistent cookies on your computer.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise your booking. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

Central Lakes Family Services protects your credit card transactions with powerful 128-bit Secure Sockets Layer (SSL) encryption technology. SSL encrypts all your personal and credit card details to prevent it being read during transmission over the Internet. SSL safe connection, and other proven secure transaction technologies, safely protect all Central Lakes Family Services customers who book online via our secure website.

Cookie Policy

You are at clfs.co.nz the website of Central Lakes Family Services or “we”, “us”.
Our website and its subdomains use cookies.
Cookies are small text files that will be stored in your device (computer, mobile phone or tablet) via your browser in order to improve your experience of using the website and to enable certain functions.
We use cookies to provide our website visitors with a better experience, identify preferences, analyse trends, address technical problems, and help us to improve our website.
The information in the cookies relates to your device, your browser and to the way you browse through our content and is not linked to your name, address or e-mail address.
To the extent that personal information may be collected using cookies, such information will only be processed in accordance with our Privacy Policy and this Cookie Policy.

Why do we use cookies?
Cookies can be placed on our website by us or by third parties with whom we co-operate to help us diagnose technical problems, analyse the traffic to our website, analyse trends, observe and measure how our visitors engage with our website and identify preferences.

Strictly necessary cookies
wordpress_test_cookie – wordpress
Used to check whether web browser is set to allow or reject cookies.
Wordpress_xxxx – wordpress
Used at login to store authentication details
Wordress_logged_in_xxxx – wordpress
Uses cookie to indicate you are logged in and who you are
Wp-settings-xxxx, wp-settings-time-xxxx – wordpress
Customise logged in view

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as filling in forms.
You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Analytics cookies
_ga, _gid, _gat – Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come from geographically, and the pages they have visited, the devices and browsers the visitor is using
1P_JAR – Google
These cookies are used to gather website statistics, and track conversion rates.
We may use cookies for web analytics. We use these cookies to collect information about how visitors use our website. These cookies allow us to count visits and traffic sources so we can measure and improve our website performance. They help us to know which pages are the most and least popular and see how visitors move around the site.
All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Only Google analytics has access to the data collected via these cookies and we do not make this data available to third parties.

Retention period
Most of the cookies we use will be deleted when you end the browser session. Other cookies will remain stored in your device for a period of 2 years or until removed via your browser settings. The web analytics cookies can be stored in your device maximum of 2 years or until removed via your browser settings.

Contact us
If you have any questions related to this statement or any data protection concerns, or would like to exercise your rights, please contact us at info@clfs.co.nz