About us

The decision to change names was made to better reflect the services that both agencies were delivering and to fully combine the strengths of the two teams and provide a wider range of interventions for our clients

After much thought and discussion, a decision was made to merge the two services. The aim being to reduce background function costs, combine all administrative functions and provide a single service approach with a wider skill set for vulnerable families and individuals

The trading name was changed to better reflect the type of work that the service was providing in the region. We had moved away from only working we individuals to working with all parties in the family. By working with all family members and gaining everyone’s perspective we could better piece together the story behind the family, like a Jigsaw.

Queenstown Lakes Family Centre was established in response to as identified gap in the Wakatipu for children, young people and families at risk of, or have developed mild/moderate mental health, behavioural and social issues. The aim was to have an emphasis on positive parenting along with building empathy and self-esteem in children and adolescents.

A formal name change occurred to represent the work the agency was delivering. More services were introduced, more work in prevention was been done there was a strong focus on making sure that prevention always played an important work within the community.

Due to the growing nature of the work, the increased need for support in the community and identifying that a formal service was now needed, a group of volunteers took on the task of registering as an incorporated society.

Due to individuals presenting at the Community Mental Health team with high levels of trauma associated with childhood sexual abuse, a group of volunteers set up a local 24 hour helpline. This was the start of formal service delivery in the community for women who had been affected by abuse.